FREQUENTLY ASKED QUESTIONS
I do not receive your messages, what to do?
Please try to avoid email account providers like Hotmail, Libero, Alice, t-online.de, freenet.de, aol.de., as these providers apply many spam filters, and they do not allow our emails to reach your inbox.
Also, another alternative is to contact us via the Live Chat Support. You can find the chat banner on the home page of our website.
What does the term "generic" mean? Do generic drugs contain the same active ingredients
as the brand ones?
The difference between a brand name medicine and a generic one is
only in the
name, shape and price. A generic drug is usually called by the name of
ingredient while a manufacturer uses a brand name. However, a
not possess a patent for a chemical agent. This is why manufacturers of
medications can legally produce the so-called "generics". They are
the same, and since the active ingredient is identical, they have the
effect. Thus buying a generic medication one pays less but gets the same
result. Names of meds can change according to producers.
Why are generic medicines so cheap?
Unlike generic drugs, most of the costs incurred by original manufacturers of
brand name drugs are for research and development and advertising. The expense
of obtaining FDA approval in the United States is enormous. The manufacturers
of generic drugs do not have to absorb or recover these costs. Consequently, there
are significant cost savings and after generic pharma industries don’t pay advertising
Is it safe to fill in my credit card details on your website?
We take the security of our customers as a very serious matter, and thus we take
reasonable steps to protect your information. For submitting the order you are
redirected to the secure order page. The security of the page can be easily checked:
an icon resembling a padlock is displayed on the bottom of most browsers. This
means that the information you insert into the form is SSL (Secure Socket Layer)
encrypted when transmitted to our company that processes credit cards. Please
remember that a secure page begins with "https:" while unsecure ones begin with
"http:" without the "s" at the end.
Do you sell original drugs?
Yes, we also sell some original medicines. For example: Viagra by Pfizer, Cialis
by Lilly ICOS and Levitra by Bayer.
I forgot my account password. What can I do?
If you forgot your password, go to the login page and click on "Forgot Password"
and enter your e-mail there. We will send automatically your password by e-mail.
What are your payment methods?
At the moment we have the following payment methods:
1. Payment by credit card: VISA and its derivates;
2. Bank transfer ;
When will the amount required be charged from my credit card?
The amount will be charged from your credit card at the time the order is processed
and accepted by our card processor. Descriptor will change continually; then before to claim , please, contact us.
Do you ship to my area?
Orders are delivered in all countries of the world; only for USA, Canada and
other some countries is requested pa6yment by bank transfer or WU.
How do I check the status of my order?
There are 2 options to do this:
1. Contact our support team through email or through the "Live Support" service,
where one of our operators - through a chat - will be happy to answer to all your
2. Check the status into your account with us, section “ My orders” where you
can find also tracking number of your parcel.
Do generic drugs take longer to work?
No. When a manufacturer wants to market a generic version of a drug, the FDA
must provide proof that the generic functions in the body are just the same like
the brand name drugs and in the same time compared to brand name drugs.
Are there any hidden costs?
No. You will not pay more than the prices that were anticipated.
Do you sell my personal information to third parties?
Best-generic-drugs.com practice a genuine and severe anti-spam policy and do not subject our respective
customers to unsolicited advertising, whether via the Internet and by mail. We
do not use your information for any purpose other than to fulfill your order. At last we don’t store clients credit card details
What type of package will be used to deliver my medication?
Your medications will be delivered in discreet packaging to ensure safety and
to respect your privacy and security against tampering. No statement in relation
to the content and sender.
In case your package arrives tampered with or something is wrong, please contact
What if I do not receive my package?
If you do not receive our package in about 30 days from the shipping date, please
contact us and we will reship your order, but if you have not taken care to take
on your parcel we will not reship. Our main interest is to maintain our customer
satisfied with our service.
Which courier is used for expeditions?
We don’t use couriers but postal service Royal Post for shipments through Registered Air Mail and EMS courier for shipments
outside EU. The tracking number is available into your account with us, section
“ My orders” or requesting us.
We ship also from other EU Countries by priority post, tracking not available.
How can your prices be so low?
We keep our prices low and our quality of higher level, simply by reducing costs
where possible. Low margins, small staff, batch shipping, more customers, no physical
distribution center, and more. Transferring our business to the web reduced our
maintenance costs by 50%, and enabled us to offer our customers much more affordable
prices. By working online, we save on rent fees, employees, equipment, and pass
the savings on to you.
Do I have problems at customs?
Customs will not hold our products as long as they are shipped from Europe to
Europe, as we do. If something unexpected happens we are prepared to offer maximum
assistance to ensure the reception of the order.
Is the delivery of your parcel anonymous?
Our packages are all "Discreet Shipping", this means that the shipment is anonymous
and there is nothing written on the package that refers to the contents of the